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Occasional Contributor
Posts: 6
Registered: ‎09-12-2017

ISSD

ISSD locks up after a couple of minutes in roam. This is a new problem. Replacing the .xml files in the prefs folder hasn't fixed the issue. I'm running Microstaion V81.

Staff
Posts: 126
Registered: ‎02-11-2016

Re: ISSD

[ Edited ]

Hello,

 

Please log a support issue for this (instructions here):

https://hexagongeospatial.force.com/supportportal/s/

select New > support ticket

 

We will need your operating system version , machine specs, graphics card model, driver version and monitor model(s)

We also need your software complete version numbers for ISSD and Microstation as listed in the programs and features > Uninstall list

 

Thanks,

Dan

Occasional Contributor
Posts: 6
Registered: ‎09-12-2017

Re: ISSD

I'm unable to display the support page: internal server error ID:1359166920-21362((637474174))

Staff
Posts: 126
Registered: ‎02-11-2016

Re: ISSD

Are you able load this page please for instructions?:

 

http://community.hexagongeospatial.com/t5/About-the-Community/Welcome-to-the-Hexagon-Geospatial-Supp...

 

 

 

 

Staff
Posts: 126
Registered: ‎02-11-2016

Re: ISSD

Try searching for the "ISSD.upf" file and deleting it, then restart the application.

Occasional Contributor
Posts: 6
Registered: ‎09-12-2017

Re: ISSD

Thanks,

I tried deleting the .upf and Microstation .xml files, but the issue was not resolved.

Staff
Posts: 126
Registered: ‎02-11-2016

Re: ISSD

Please try remove Microstation and ISSD. restart your machine and re-load the software.

Occasional Contributor
Posts: 6
Registered: ‎09-12-2017

Re: ISSD

Just to verify, we should uninstall Microstation completely, or re-install imagestation software ?

thanks,

Robert

Staff
Posts: 126
Registered: ‎02-11-2016

Re: ISSD

You may try just ISSD first, but I am thinking you may have to do both. 

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