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Unable to activate a license on Windows Server 2012

by SethChristopher ‎01-04-2018 11:39 AM - edited ‎03-06-2018 08:46 AM (2,691 Views)

Symptoms

Unable to activate a license on Windows Server 2012 with Error 51404 = flxActTransactionSend: GEN: Failed to send request. Unable to connect to server

Diagnosis

This problem is caused by TLS 1.2 not being enabled by default

Solution

To enable TLS 1.2 open Internet Explorer and go to Internet Options, under the advanced tab scroll down to security and check “Use TLS 1.2”

TLS.png

 

Comments
by phudson
on ‎02-01-2018 11:24 PM

You will also need to make sure you have all the Windows Updates installed.

 

Regards,

Phil

by enrique.martinez
‎03-05-2018 08:06 AM - edited ‎03-05-2018 10:07 AM

Hi, after install Geospatial License Administrator on Windows Server 2012 R2, I open the Administrator, then I go to License menu and open Activate Licenses, I try to activate license; when I try to browse the license file the licenze administratore is closed and send this windows.

 

 licencias.png

 

then I go to Event Viewer and get two evwnts:

 

eventos.png 

 

the message on First Event is:

 

Nombre de registro:Application
Origen: Application Error
Fecha: 05/03/2018 09:56:48 a. m.
Id. del evento:1000
Categoría de la tareaSmiley Sad100)
Nivel: Error
Palabras clave:Clásico
Usuario: No disponible
Equipo: WIN-8OUDFC16UUM.DOMAIN.local
Descripción:
Nombre de la aplicación con errores: Intergraph.Licensing.Administrator.exe, versión: 16.5.0.13, marca de tiempo: 0x5a8c493f
Nombre del módulo con errores: KERNELBASE.dll, versión: 6.3.9600.18666, marca de tiempo: 0x58f32841
Código de excepción: 0xe0434352
Desplazamiento de errores: 0x00015608
Identificador del proceso con errores: 0x213c
Hora de inicio de la aplicación con errores: 0x01d3b49841a0af4f
Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Hexagon\Geospatial Licensing 2018\program\Intergraph.Licensing.Administrator.exe
Ruta de acceso del módulo con errores: C:\Windows\SYSTEM32\KERNELBASE.dll
Identificador del informe: cf8b4fa9-208d-11e8-80df-0025648e3fe8
Nombre completo del paquete con errores:
Identificador de aplicación relativa del paquete con errores:
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-03-05T15:56:48.000000000Z" />
<EventRecordID>16390</EventRecordID>
<Channel>Application</Channel>
<Computer>WIN-8OUDFC16UUM.DOMAIN.local</Computer>
<Security />
</System>
<EventData>
<Data>Intergraph.Licensing.Administrator.exe</Data>
<Data>16.5.0.13</Data>
<Data>5a8c493f</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.18666</Data>
<Data>58f32841</Data>
<Data>e0434352</Data>
<Data>00015608</Data>
<Data>213c</Data>
<Data>01d3b49841a0af4f</Data>
<Data>C:\Program Files (x86)\Hexagon\Geospatial Licensing 2018\program\Intergraph.Licensing.Administrator.exe</Data>
<Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
<Data>cf8b4fa9-208d-11e8-80df-0025648e3fe8</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

 

 

and the Second Event is:

 

Nombre de registro:Application
Origen: .NET Runtime
Fecha: 05/03/2018 09:56:48 a. m.
Id. del evento:1026
Categoría de la tarea:Ninguno
Nivel: Error
Palabras clave:Clásico
Usuario: No disponible
Equipo: WIN-8OUDFC16UUM.DOMAIN.local
Descripción:
Aplicación: Intergraph.Licensing.Administrator.exe
Versión de Framework: v4.0.30319
Descripción: el proceso terminó debido a una excepción no controlada.
Información de la excepción: System.IO.FileLoadException
en Intergraph.Licensing.Administrator.ViewModels.BrowseFileViewModel.OnBrowse()
en Intergraph.ApplicationFramework.RelayCommand.Execute(System.Object)
en MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(System.Windows.Input.ICommandSource, Boolean)
en System.Windows.Controls.Primitives.ButtonBase.OnClick()
en System.Windows.Controls.Button.OnClick()
en System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
en System.Windows.UIElement.OnMouseLeftButtonUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
en System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)
en System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
en System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
en System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
en System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
en System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
en System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)
en System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
en System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
en System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
en System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
en System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
en System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs, Boolean)
en System.Windows.Input.InputManager.ProcessStagingArea()
en System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
en System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
en System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
en System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
en System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
en MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
en MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
en System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
en System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
en System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
en MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
en MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
en System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
en System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
en System.Windows.Application.RunDispatcher(System.Object)
en System.Windows.Application.RunInternal(System.Windows.Window)
en System.Windows.Application.Run(System.Windows.Window)
en Intergraph.Licensing.Administrator.App.Main()


XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-03-05T15:56:48.000000000Z" />
<EventRecordID>16389</EventRecordID>
<Channel>Application</Channel>
<Computer>WIN-8OUDFC16UUM.DOMAIN.local</Computer>
<Security />
</System>
<EventData>
<Data>Aplicación: Intergraph.Licensing.Administrator.exe
Versión de Framework: v4.0.30319
Descripción: el proceso terminó debido a una excepción no controlada.
Información de la excepción: System.IO.FileLoadException
en Intergraph.Licensing.Administrator.ViewModels.BrowseFileViewModel.OnBrowse()
en Intergraph.ApplicationFramework.RelayCommand.Execute(System.Object)
en MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(System.Windows.Input.ICommandSource, Boolean)
en System.Windows.Controls.Primitives.ButtonBase.OnClick()
en System.Windows.Controls.Button.OnClick()
en System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
en System.Windows.UIElement.OnMouseLeftButtonUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
en System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)
en System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
en System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
en System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
en System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
en System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
en System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)
en System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
en System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
en System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
en System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
en System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
en System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs, Boolean)
en System.Windows.Input.InputManager.ProcessStagingArea()
en System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
en System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
en System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
en System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
en System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
en MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
en MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
en System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
en System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
en System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
en MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
en MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
en System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
en System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
en System.Windows.Application.RunDispatcher(System.Object)
en System.Windows.Application.RunInternal(System.Windows.Window)
en System.Windows.Application.Run(System.Windows.Window)
en Intergraph.Licensing.Administrator.App.Main()

</Data>
</EventData>
</Event>

 

The system is updated to the last patches. 

by phudson
on ‎03-05-2018 05:42 PM

Are you able to load the license file if you type the path to the license file in instead of using the browse option?

by enrique.martinez
on ‎03-06-2018 03:21 PM

thanks Phudson,

 

I can add the path, but never add the row for the license.

path.png

 

empty.png

by phudson
on ‎03-06-2018 08:53 PM

I am not sure what would cause that problem.

You will need to log a support ticket so the Licensing suport people can help you.

 

Regards,

Phil

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