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Occasional Contributor
Posts: 43
Registered: ‎12-18-2017

M.App Enterprise Installation Throws Service Unavailable Error

Hi, 

 

I've tried to install M.App Enterprise on VM. I got the following error:

"Service "M.App Service (M.App Service) could not be installed", Verify that you have sufficient privileges to install system services", 

 

I've followed this post  https://community.hexagongeospatial.com/t5/Support-M-App-Enterprise/M-App-Enterprise-Installation-Se... finally installed M.App Enterprise.  

 

I've installed M.App Tile Service in the same VM. For this, I used the same master database and the same warehouse user created for the Application.

 

I opened the web browser and entered my Management link. Unfortunately, I got the following error: "Service Unavailable Error 503 " 

Attached screenshots.

 

I've tried to reinstall it again but I was not able to resolve it. 

 

Can you please help me out on this?

 

 

 

 

 

 

 

Staff
Posts: 385
Registered: ‎11-12-2015

Re: M.App Enterprise Installation Throws Service Unavailable Error

[ Edited ]

Hi ssugunanandham,

 

Please verify that the M.App Service is running on the server.

As well check in IIS that the M.App application pools is healthy and running.

Have you already confirmed these things?

Occasional Contributor
Posts: 43
Registered: ‎12-18-2017

Re: M.App Enterprise Installation Throws Service Unavailable Error

Hi sclow,

 

Yes, M.App Service is running on the server and checked in IIS  (See attached files).

 

 

 

Staff
Posts: 385
Registered: ‎11-12-2015

Re: M.App Enterprise Installation Throws Service Unavailable Error

[ Edited ]

What about application pools in IIS?

I've edited my previous reply as I had meant to say application pools in IIS.

Have you checked the 3 M.App application pools in IIS that they are healthy and running?

Occasional Contributor
Posts: 43
Registered: ‎12-18-2017

Re: M.App Enterprise Installation Throws Service Unavailable Error

Yes. Checked in IIS Application Pool. 

 

M.App is stopped. What's wrong? 

 

Please help!

 

 

 

 

Technical Evangelist
Posts: 136
Registered: ‎03-03-2016

Re: M.App Enterprise Installation Throws Service Unavailable Error

Please check if there is an error in the EventViewer when you start the Application Pool.

Occasional Contributor
Posts: 43
Registered: ‎12-18-2017

Re: M.App Enterprise Installation Throws Service Unavailable Error

I tried to start the M.App in Application Pool. And entered Management Link in Web Browser. 

 

But after some time, the M.App is automatically stopped.

Staff
Posts: 839
Registered: ‎10-18-2015

Re: M.App Enterprise Installation Throws Service Unavailable Error

you have to check the Windows Event Viewer for details. It is rather at OS level than M.App Enterprise level.

Stefano Turcato
Presale Engineer
Hexagon Geospatial
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