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Regular Contributor
Posts: 168
Registered: ‎08-10-2016

Re: Usage statistics cannot be synchronized, because the service is not running or lost connectivity

Am getting this in Management logs...

 

System.InvalidOperationException: Cannot open M.App Service service on computer '.'.
   at System.ServiceProcess.ServiceController.GetServiceHandle(Int32 desiredAccess)
   at System.ServiceProcess.ServiceController.GenerateStatus()
   at System.ServiceProcess.ServiceController.get_Status()
   at MApp.Security.SyncContext.IsSyncServiceRunning()
   --- Inner exception ---
System.ComponentModel.Win32Exception: Access is denied

Warehouse username is displayed as .\warehouseuser under services. The user is a local user in the server where M.App Service is running.

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Technical Evangelist
Posts: 112
Registered: ‎09-01-2015

Re: Usage statistics cannot be synchronized, because the service is not running or lost connectivity

Either 

1.) "warehouseuser" isn't allowed to start the services (Log on as a service right is missing for the user -> found at Administrative Tools -> Local Security Policies -> Local Policies -> User Rights Assignment) 

2.) his password is wrong

3.) Something went wrong during the installation / upgrade.

 

 

What is the Event Viewer stating?

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