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Occasional Contributor
Posts: 11
Registered: ‎10-29-2015
Accepted Solution

Usage statistics cannot be synchronized, because the service is not running or lost connectivity.

After upgrading M.app Enterprise to the latest version we are getting the below error message on all web pages (Management, Studio, Apps):

Usage statistics cannot be synchronized, because the service is not running or lost connectivity.

Any help getting rid of the message would be much appreciated.

 

Kind Regards,

 

Dennis

IMAGEM

Occasional Contributor
Posts: 11
Registered: ‎10-29-2015

Re: Usage statistics cannot be synchronized, because the service is not running or lost connectivity

never mind I managed to fix it! I manually restarted the 'M.app Service' and logged out and back in to the, Management, Studio and Apps page this cleared the message.

 

 

Kind regards,

 

Dennis Westmaas

Frequent Contributor
Posts: 168
Registered: ‎03-10-2016

Re: Usage statistics cannot be synchronized, because the service is not running or lost connectivity

Had the same error few minutes ago, after I rebooted my server.

I found out that my "M.App Service" did not start - although it's defined as "automatically".

 

So I followed your hint an started the service manually - works fine now.

 

Regards

Stefan

GAUSS Ingenieurtechnik GmbH | Germany
GSP Value Added Reseller
Twitter: @GAUSS_Ingtech @stefanrutka
Contributor
Posts: 28
Registered: ‎05-30-2016

Re: Usage statistics cannot be synchronized, because the service is not running or lost connectivity

I have the same error.

I installed Mapp Enterpries 16.1 for the first time.

In my case the Mapp service is started, still it seems the application is not able to communicate.

I tried restarting and rebooting. Didn't help.

Any advise?

Thanks,

Gideon

Regular Contributor
Posts: 164
Registered: ‎08-10-2016

Re: Usage statistics cannot be synchronized, because the service is not running or lost connectivity

Apparently i have had the same problem. Even after installing 16.5 it didn't go away.  I guess i'll live with it since my set-up is for demos. But i'd be a little bit happier if it went away.

Technical Evangelist
Posts: 107
Registered: ‎09-01-2015

Re: Usage statistics cannot be synchronized, because the service is not running or lost connectivity

Have you done the checks on the Warehouse user? E.g. if the password has changed or the name is wrong in the services the M.App Service as well as the Tile Service won't start.

 

If the sync can be done, all used hours gets away from your license package. 

Regular Contributor
Posts: 164
Registered: ‎08-10-2016

Re: Usage statistics cannot be synchronized, because the service is not running or lost connectivity

The M.App Service and the Tile Service are running just fine. At one point the password for the warehouse user was changed and both services restarted. That could be the issue but am not sure how it affects the synchronization service since everything else is working.

Technical Evangelist
Posts: 107
Registered: ‎09-01-2015

Re: Usage statistics cannot be synchronized, because the service is not running or lost connectivity

Have you tried to publish something after the password change? You can just see it there, if the Tile Service is really running and working. 

 

 

Regular Contributor
Posts: 164
Registered: ‎08-10-2016

Re: Usage statistics cannot be synchronized, because the service is not running or lost connectivity

Yes, i have a publish job that runs daily and it is working.

Technical Evangelist
Posts: 107
Registered: ‎09-01-2015

Re: Usage statistics cannot be synchronized, because the service is not running or lost connectivity

I see. Maybe you try to stop and start the service once again + putting in again the password for the Warehouse user in the Services.msc.

 

 

Then you also have to logout and login again in the Studio.

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