APOLLO & ECW/JP2 Discussions

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Regular Contributor
Posts: 172
Registered: ‎03-04-2016

Analytics charts and excel file empty

Hello community,

 

On the new Analytics interface on Apollo 2020, the charts are empty and there is no data in exported excel file, even though data have been crawled and downloaded on the server.

I'm connected as admin.

During configuration, I've chosen to "Enable storing usage information in the database" and store stats in SQLite file.

Is there a missing step or a config i have to do to make it work properly?

 

Kind regards,

Elodie

 

Highlighted
Technical Evangelist
Posts: 872
Registered: ‎07-30-2015

Re: Analytics charts and excel file empty

[ Edited ]

Hi Elodie,

 

This seems like a bug for Apollo 2020.

When user enable "Enable storing usage information in the database", system logging/statistics should be automatically enabled for Apollo adv/pro.

 

Please create new support ticket for it so that I can create JIRA.

 

best

haiyan

Highlighted
Technical Evangelist
Posts: 872
Registered: ‎07-30-2015

Re: Analytics charts and excel file empty

Highlighted
Regular Contributor
Posts: 172
Registered: ‎03-04-2016

Re: Analytics charts and excel file empty

Thanks very much.

This works.

Too bad previous transactions weren't traced.

Smiley Happy