02-26-2018 06:54 AM
I've created a Crawl File System job that encounters an Intergraph Raster File (.tif extension) image that seems to get the process stucked.
When reaching this file type the crawler presents a message of "Decoding file" and never moves on.
My question is: does Apollo Data Manager has an option with a timeout for situations like this? Is it possible to configure something in the crawler that, when he can't decode a file, forces the process to advance to the next file?
02-26-2018 11:24 PM
Have you looged a support ticket for this issue? You may need to attach the image to a support ticket so the developers can have a look at it.
If you attach the log file to your post I will have a look and see if I can see anything that could be causing the problem.