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"Feature apadvan is untrusted" error in Activation ID licensing when restoring Apollo snapshot

by Technical Evangelist on ‎01-15-2020 09:03 AM (73 Views)

When user try to restore their Apollo virtual machine snapshot, they found the following error in licensing log, it seems their Activation ID doesn't work any more.



9:12:08 (lmgrd) Starting vendor daemons ...
9:12:08 (lmgrd) Started INGRTS (pid 7020)
9:12:08 (INGRTS) FlexNet Licensing version v11.14.0.2 build 191018 i86_n3
9:12:08 (INGRTS) SLOG: Summary LOG statistics is enabled.
9:12:08 (INGRTS) SLOG: VM Status: 2
9:12:08 (INGRTS) Error: Feature apadvan is untrusted
9:12:08 (INGRTS) Error: Feature apessiws is untrusted
9:12:08 (INGRTS) Error: Feature approf is untrusted
9:12:08 (INGRTS) Error: Feature Spatial_Model_Job is untrusted
9:12:08 (INGRTS) License server system started on COS-7APOLLO
9:12:08 (INGRTS) No features to serve, exiting



The error in the licensing log file “Feature apadvan is untrusted” indicates that your license has become untrusted. This is due to a change in your license server. Licenses installed in trusted storage cannot participate in virutal machine clones, snapshots or checkpoints.


Prior to creating the snapshot, you must use Licensing Administrator's ‘License > Deactivate / Return’ to return the Activation ID. Then the same activation ID can be used on another system (including a clone or check point) using Licensing Administrator's ‘License > Activate’ command.