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Ideation guidelines

by Moderator on ‎09-21-2017 12:00 AM - last edited on ‎05-04-2020 03:45 AM by Community Manager (11,192 Views)

Ideation board access

The idea exchange board is only available for users that are linked to a customer account with at least one active license. If you don't have access but you think you should have, please contact a Community administrator or moderator.

The delivered and closed ideas board is accessible for everyone by following this link.


Submission guidelines

Remember that Search field. Don’t forget to search the community before submitting a new idea. We’d hate for you to waste your time writing something up that has already been submitted or already has an answer.


Draft your idea. To help the community really understand what you’re suggesting, try to put the idea in the form of a user story and be sure to include your rationale and an idea of customer value. The more we know about your idea – who it’s for, what the motivation is, and what the actual item is, the more accurate we’ll be when it comes time to implement it.


Consider using the following user story format:

As a (role) I want (something) so that (benefit).

Some things to include:

  • The Role: who (what type of user) is the feature for?
  • The Something: what is it that the user wants to do – the goal and/or desire?
  • The Benefit: why do they need it – what do they need to accomplish? What value do they derive from the feature?
  • And additional descriptive context, for example…
  • The product your idea is about, make sure to choose the appropriate label corresponding to your idea (e.g. GeoMedia, ERDAS APOLLO, etc.)
  • Screenshots, pictures, drawings, process diagrams, etc.
  • Examples of products where you’ve seen the feature or something like it.

Submitting an idea means you propose one single precise idea in a single thread, an idea is not a wishing list of features.


Only one product label is allowed for a Idea, no "cross-products" idea is permitted.


An idea is new feature proposal or an enhancement request to an existing feature. An idea is not a bug fix request. All product defects must be reported through a support ticket (Support Portal).


Remember English is the language of the Hexagon Geospatial Community.

Voting and Community contribution

And finally, don’t forget to fulfill your civic duty and VOTE for those items you like and agree with by giving the idea HexPoints. Be smart with your votes and only give HexPoints to the ideas you want to prioritize.

Be aware that the votes are weighted based on the Community rank. It means that the more you contribute to the Community (give solutions, write articles, etc.), the more HexPoints you give to an idea when you vote for it!


Status Definitions and Process

Every idea has merit – we’ll endeavor to review each one in a timely manner. Each idea will be moved through a disposition lifecycle, described below.


New – sparkly new ideas, submitted by you, are ready to be voted on. We’ll set each of these ideas on a course to get feedback from the community and a definitive disposition from Hexagon Geospatial's product team.


Needs additional information – a new idea might need clarification or additional feedback to help us gauge its customer impact. Ideas with this status will be open to the community for votes and constructive comments to help us make a better decision. We’ll give everyone a few weeks to pipe in, before moving the idea forward or providing another resolution.


Under Investigation – once the community has had a chance to comment and vote, some ideas will need more investigation to determine feasibility and initial technical scoping. Items may be in this status for a couple weeks, and we will endeavor to get back to the community with a definitive answer as quickly as possible.


Candidate – items in this status have met our acceptance criteria. In other words, the idea could be implemented in the future if the idea is top ranked and has enough votes.


Suggestion Provided – while all ideas have merit, sometimes the fit and path forward for the product is not quite right, so we’ll recommend an alternative course or workaround.


Targeted for an upcoming release – not only has your idea been vetted by the community and the Hexagon Geospatial product team, but we’ve also slotted a forthcoming release for it. Look for it in the near future!


Delivered – the idea has been implemented and delivered to our customers. Look for the release version denoted in the item.


Declined - due to low of strategic fit or technical feasibility, ideas with this status are not being considered for the product roadmap and cannot be implemented by our services department or partner network without some major heavy lifting. Thank you for your contribution, every idea has merit.


Duplicate – items in this status have already been submitted in some form or another. We’ll link these items over to the original idea so you can review the status or track the progress there.


Hexagon Geospatial commitment

Hexagon Geospatial (GSP) is committed to implementing the top ideas (those idea’s having the highest number of votes). GSP is committed to a more transparent process of adding new features to our products based on our community . However, all GSP customers must keep in mind that ideation may be a long process until an idea is implemented. Submitting an idea doesn’t guarantee its implementation and is done so pursuant to the Hexagon Geospatial Community Terms of Service. GSP customers still have the option to have features developed outside of the Ideation process through Hexagon Geospatial Developer Network (HGDN) Development Tickets using purchased HGDN credits.


GSP employees ideas

The GSP employees are encouraged to use the Internal Ideation board to submit ideas.

on ‎07-05-2018 01:51 AM



We're happy to have some of our customers on the community now.

We also do some promotion that they should bring input to the ideation part and should vote for useful ideas, but some of the customers do not have access to it.


What to they have to do or which rank do they have to achieve to use the ideation part?

Would be great if this could be documentated within the ideation guidelines!


Thanks in advance


by Community Manager
on ‎07-05-2018 06:02 AM

Hi Stefan,


Ideation is only available for Customers (including partners) with at least one active product.The Community users are linked to our Salesforce to identify if they are customers or partners, if yes, they have access to Ideation. The link is made using the user email address.

However, some customer users are sometimes not linked to an active account. In this case, I suggest to send me a private message with the details or to submit a backoffice ticket.




on ‎07-06-2018 03:00 AM

Hi Florent,


good to know, just wondered why they have no access.


Thanks a lot!