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ERDAS APOLLO & ECW/JP2

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New Contributor
Posts: 3
Registered: ‎07-15-2017

How do I receive support from Hexagon?

Hi All,

We just purchased the geocompressor program and need some help from Hexagon (posted the problem on this forum with no replys). Im sure we must be intitled to some direct support from Hexagon but cant find how to get it.

 

Please help by supplying a link to where I can open up a service ticket or whatever else is required to get a response from the hexagon support staff.

 

Thanks in advance,

Loren.

Technical Evangelist
Posts: 834
Registered: ‎07-30-2015

Re: How do I receive support from Hexagon?

Go to community http://community.hexagongeospatial.com/, and click "Knowledge & Support->Support portal" (https://hexagongeospatial.force.com/supportportal/s/). Login and you should be able to create ticket.

Staff
Posts: 576
Registered: ‎02-02-2016

Re: How do I receive support from Hexagon?

Hi Loren,

 

We have opened support ticket 00021389 to assist you with your GeoCompressor questions and we will contact your right away.

 

You can contact the Hexagon Geospatial support team through our Support Portal any time or by calling 1-800-661-8134 (Monday – Friday, 7:00 AM – 7:00 PM CST). A link to the Support Portal can be found at the bottom of the Knowledge & Support menu on the Hexagon Geospatial Community website.

 

Kind regards,

 

Stephen Bent

Hexagon Geospatial Support

 

Do you need immediate support?
If you encounter a critical issue and need immediate assistance please submit a Service Request through our Support Portal.