09-18-2017 07:26 PM
Our client has GMSC 2015. Recently, when they launch GMSC, the application often locks up, freezes and they have to open the task manager to kill the Java Web Launcher and launch again. Here is an example how GMSC looks when it locks up.
My theory is that possibly something went wrong in rendering the overview map and it ended it up locking up entirely application; however, I haven't found anything concrete to back it up even look through all log files.
Appreciate all suggestions and insights on the issue.
10-03-2017 01:54 PM - edited 10-03-2017 01:55 PM
We finally found that there is a troublesome layer in the overview map, since we removed it, there hasn't been any more GMSC lock ups. However, we haven't figured out why it caused the issue.