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Using Logs for Troubleshooting Product Installation

by Technical Evangelist on ‎10-03-2019 06:01 AM (33 Views)

When a produdc fails to install, there are a few options to get more information and act upon it:

 

  • Create a Log file for the installation -- This can be requested by using a registry key or by specifying command-line parameters.
  • Examine (and possibly Export) the Application Event Log -- This gives you access to OS events generated during installation and configuration of a product.

You can generate MSI (Windows Installer) and Application Event Logs.

 

* Turning on MSI Logging from the registry, rather than from the command line, is recommended.

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