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Frequent Contributor
Posts: 134
Registered: ‎04-11-2016
Accepted Solution

GMSC 16.1 keeps launching in offline mode

Hi 

 

We are currently deploying GMSC16.1 to a Windows server 2008 R2 instance on client side.

GMSC16.1 was correctly installed (without any customisations), however it keeps launching into Offline mode. We checked the logs in Java Console, here is what we observed:

 

HookManager.createMMFServer - Start.
HookManager.createMMFServer - de={Type=Init, SubType=NotForProcessing, Contract=e-glue JSwing bill board 4060, CallbackMethod=serverProcessEvent, CallbackClass=com/eglue/jhook/jni/HookManager, CallbackSig=([B)[B}
HookManager.createMMFServer - End.
19/01/2017 11:29:56 AM INFO: Start Smart Client V16.1.0.0_20161214.3 --> [javawsApplicationMain] com.intergraph.web.core.kernel.SmartClientKernel.preboot
19/01/2017 11:29:57 AM FINEST: Unable to connect to codebase => start in offline mode! --> [javawsApplicationMain] com.intergraph.web.core.kernel.ApplicationContext.isStartInOfflineMode
19/01/2017 11:29:57 AM FINEST: Load language file: jar:http://gismaptest.ccc.govt.nz/GMSC/jars/GPSDevices.jar.pack.gz!/workspace/GPSDevices/language.proper... --> [javawsApplicationMain] com.intergraph.tools.utils.Languages.loadText
19/01/2017 11:29:57 AM FINEST: Load language file: jar:http://gismaptest.ccc.govt.nz/GMSC/jars/SmartClient.jar.pack.gz!/workspace/smartclient/language.prop... --> [javawsApplicationMain] com.intergraph.tools.utils.Languages.loadText
19/01/2017 11:29:57 AM FINEST: Load language file: jar:http://gismaptest.ccc.govt.nz/GMSC/jars/Viewer.jar.pack.gz!/workspace/Viewer/language.properties --> [javawsApplicationMain] com.intergraph.tools.utils.Languages.loadText
19/01/2017 11:29:57 AM FINEST: Load language file: jar:http://gismaptest.ccc.govt.nz/GMSC/jars/lib/Common.jar.pack.gz!/workspace/Common/language.properties --> [javawsApplicationMain] com.intergraph.tools.utils.Languages.loadText
19/01/2017 11:29:57 AM FINEST: Add 323 values to the Language Bundle --> [javawsApplicationMain] com.intergraph.tools.utils.Languages.loadText
19/01/2017 11:29:57 AM INFO: NOTINIT --> BOOTING --> [javawsApplicationMain] com.intergraph.web.core.kernel.SmartClientKernel.setStatus
19/01/2017 11:29:58 AM FINEST: [JAXB] JAXBContext.newInstance --> [pool-3-thread-1] com.intergraph.web.viewer.map.style.SymbologyEncodingFactory.<init>

 

For some reason, GMSC was not able to connect to codeset thus failing to launch into the normal mode e.g. online mode. 

We uninstalled GMSC16.1 and all related files, deleted application pool instances, cleared all registry, then reinstalled cleanly, issue still persists.

We lauched GMSC using the default method, went to http://ServerName/GMSC, then downloaded the .jnlp file and then launched GMSC from there.

 

Has anyone seen any issues similar to this? What are the areas that we need to check to root out this issue?

 

Thanks guys

Highlighted
Super Contributor
Posts: 301
Registered: ‎02-09-2016

Re: GMSC 16.1 keeps launching in offline mode

[ Edited ]

Hi all,

 

Here is some updates on this issue.

 

After monitoring the lauch in Fiddler and compare them with the ones from GMSC 2014, we notice that in order to check the connectivity, GMSC 2016 uses "OPTIONS" as the request method and it gets rejected on the server.

Test.png

 

Here is the code in GMSC 2016 that does the call

Code 2016.png

 

 

Compare to GMSC 2014, they use "HEAD" for the request method

aut.png

Code 2014.png

 

 

The server is Window Server 2008 R2, IIS 7. We try several ways to get OPTIONS accepted, but it hasn't worked so far. We wonder whether the firewall could cause this.

 

Appreciate all suggestions, ideas and insights on the matter.

 

Kind regards,

 

Staff
Posts: 1,036
Registered: ‎10-18-2015

Re: GMSC 16.1 keeps launching in offline mode

Hi,

 

can you try to enable the OPTIONS header for the GMSC application in IIS? Something like this:

 

Capture.PNG

 

HTH,

Stefano

Stefano Turcato
Presale Engineer
Hexagon Geospatial
Super Contributor
Posts: 301
Registered: ‎02-09-2016

Re: GMSC 16.1 keeps launching in offline mode

Hi all,

 

Some updates on the issue. The client server is using URLScan and it blocks all requests with OPTIONS method. We reconfigure the scan to allow all types of requests from GMSC can go through, so it fixes the problem.

 

Kind regards, 

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