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Frequent Contributor
Posts: 91
Registered: ‎11-10-2015

GMSC 2015 one SSO User can't connect to any project + password.error.TOO_MUCH_TRIALS message!

Hello

 

Customer had an issue with on user that can't connect to GMSC using SSO groups configuration is already working for his colleagues belonging to the same AD/GMSC groups.

 

First error message (in front of the splash screen) saying : that there is no project affected

second error message saying: password.error.TOO_MUCH_TRIALS

 

i am not on customer site and don't have vpn access yet, any idea about where to dig is welcome.

 

Best Regards

 

David

Staff
Posts: 330
Registered: ‎02-04-2016

Re: GMSC 2015 one SSO User can't connect to any project + password.error.TOO_MUCH_TRIALS message!

Hi David,

 

Does the GMSC log give any clue ?

 

Thanks

 

Frank

Frequent Contributor
Posts: 91
Registered: ‎11-10-2015

Re: GMSC 2015 one SSO User can't connect to any project + password.error.TOO_MUCH_TRIALS message!

i am waiting for some inputs from customer

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