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Contributor
Posts: 46
Registered: ‎06-18-2018
Accepted Solution

GMSC 2018.3 - Hexagon App Launcher error

Hi,

 

After fresh installation of GMSC 16.5 version and configuration, Installed Applauncher.

When I tried to access the the client using the url, http://ServerName/GMSC, Applauncher starts opening.

But before showing login screen I am getting error as "Failure during program start".

Both Error screen and log file screen attached.

 

Please assist me what can be the cause of error.

 

Regards,

Anil

Staff
Posts: 1,033
Registered: ‎10-18-2015

Re: GMSC 2018.3 - Hexagon App Launcher error

hi Anil,

 

can you please check the SmartClientService.log file for any detail?

 

Thanks,

Stefano

 

Stefano Turcato
Presale Engineer
Hexagon Geospatial
Contributor
Posts: 46
Registered: ‎06-18-2018

Re: GMSC 2018.3 - Hexagon App Launcher error

Hi Stefano,

 

I am not getting any SmartClientService.log file.

The log file attached.

 

Regards,

Anil

Staff
Posts: 1,033
Registered: ‎10-18-2015

Re: GMSC 2018.3 - Hexagon App Launcher error

the SmartClientService.log is on the server side, under:

 

[GMSCInstallFolder]\Program\Log

Stefano Turcato
Presale Engineer
Hexagon Geospatial
Highlighted
Technical Evangelist
Posts: 1,106
Registered: ‎09-11-2015

Re: GMSC 2018.3 - Hexagon App Launcher error

Can you try to access following link? It should at least show a WSDL document. Perhaps it will also show you another error message:

http://gmsc2018:80/gmsc/Authorization.svc?wsdl

Jan Neumann
Post Sales Engineer Web Applications
Hexagon Geospatial

Contributor
Posts: 46
Registered: ‎06-18-2018

Re: GMSC 2018.3 - Hexagon App Launcher error

Hi Stefano,

 

There is no log file in the GMSCInstallFolder]\Program\Log (Please find the screenshot).

 

When I tried to access the url, http://gmsc2018:80/gmsc/Authorization.svc?wsdl, the svc file gets downloaded (AuthorizationCodeSvc.PNG attached). Code for svc also attached (AuthorizationCode.PNG). Do we need anything on IIS?

 

Regards,

Anil

Technical Evangelist
Posts: 1,106
Registered: ‎09-11-2015

Re: GMSC 2018.3 - Hexagon App Launcher error

That looks like an improper .NET / WCF installation. Can you perhaps follow hints mentioned in this link?

https://stackoverflow.com/questions/2272501/iis-offers-svc-file-for-download-instead-of-executing-it...

 

I'd mainly focus on:

  • .NET 3.5 and .NET4.0 and later installed
  • Windows Communication Foundation HTTP Activation enabled
  • Windows Communication Foundation non-HTTP Activation enabled

 

Jan Neumann
Post Sales Engineer Web Applications
Hexagon Geospatial

Contributor
Posts: 46
Registered: ‎06-18-2018

Re: GMSC 2018.3 - Hexagon App Launcher error

Hi Stefano,

 

Thank you so much for the help.

 

The problem was WCF HTTP Activation was not installed on the server. 

Problem resolved by above component (Screenshot attached). 

 

Thanks & Regards,

Anil

Staff
Posts: 1,033
Registered: ‎10-18-2015

Re: GMSC 2018.3 - Hexagon App Launcher error

Thanks to Jan.

 

 

Stefano Turcato
Presale Engineer
Hexagon Geospatial
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