07-16-2019 12:38 PM
The windows goes off while they are trying to roam.It's not a single blinking to refresh the memory.
They are saying that they didnt face any isues with previous versions.
What could be the exact reason for this issue?
07-16-2019 12:45 PM - edited 07-16-2019 12:48 PM
I've never had anyone else ever report this sort of symptom. Assuming AKM is off and they're not doing anything else to cause models to switch, the only thing I can think of would be a bad graphics card or monitor. Or perhaps something extremely peculiar about the data set that I've not seen before.
07-16-2019 05:51 PM - edited 07-17-2019 05:25 AM
Toji, I think that in this case we have exceeded the purpose of the Community, which is to gain, exchange, and share knowledge, or discuss topics with other Hexagon Geospatial Product experts. This is really a support issue for a particular customer, and needs to have a support ticket logged to work this through the support process.