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Contributor
Posts: 22
Registered: ‎10-19-2016

Re: Graphic card compatibility

[ Edited ]
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Technical Evangelist
Posts: 71
Registered: ‎02-10-2016

Re: Graphic card compatibility

>Issd is giving some error while opening dgn.

 

What is the error?  Can you send a description or picture?

Contributor
Posts: 22
Registered: ‎10-19-2016

Re: Graphic card compatibility

Dear orrin,

 

Our  customer is evaluating the latest features of Image Station 2018 prodcucts,mainly ISSD,ISFC .They are facing some issues in ISSD while they are opening dgn files,the monitor goes off after a few panning.I am attaching a video shows the issue they are facing.

 

Please help us to solve it asap .The system and configurations details attached in the previous posts.They are currently using K4200 with latest driver 390.77 for IS 2018.

 

Toji

Technical Evangelist
Posts: 71
Registered: ‎02-10-2016

Re: Graphic card compatibility

What is the monitor type and model?

 

Is the monitor "NVIDIA 3D Vision Ready"?  The monitor should have a small sticker on it to indicate this and/or the web page for the monitor model should say this.

 

Have they used this same monitor in the past with ISSD 2016/16.0?

 

From the ImageStation 2016 Release Guide document, here are the monitors that are qualified for ImageStation stereo viewing:

 

  • Planar, model SA2311W 3D Vision™ Ready Monitor
  • Acer model GD235
  • Samsung model 2233rz
  • Viewsonic model VX2268wm
  • Viewsonic model V3D245 (single display only)
  • ASUS model VG278H
  • ASUS model VG278HE (single display only)
  • BenQ models XL2420T/Z
Contributor
Posts: 22
Registered: ‎10-19-2016

Re: Graphic card compatibility

Orrin,

 

I think they are using "Alienware" monitor.will it may be a issue with the monitor ?

 

They are using IS 16.5.0 build 500.

 

The other system configurations attached.

Technical Evangelist
Posts: 71
Registered: ‎02-10-2016

Re: Graphic card compatibility

[ Edited ]

Yes, this could be a problem with the monitor not being stereo-capable.

 

Do they have another stereo monitor that is currently working with ISSD 2016 that they could try on the ISSD 2018 evaluation machine, to help identify if the monitor is indeed the problem?

 

Please confirm if monitor brand is Alienware or something else, and let us know the model number, like AW2518H, AW3418DW, etc. 

 

Is the monitor "NVIDIA 3D Vision Ready"?  The monitor should have a small sticker on it to indicate this and/or the web page for the monitor model should say this.

 

Have they used this same monitor in the past with ISSD 2016/16.0?

 

 

Contributor
Posts: 22
Registered: ‎10-19-2016

Re: Graphic card compatibility

Dear Orrin

 

They are using 27 Inch 3D monitors which they used ImageStation older versions too.

It has 3 D vision ready logo and stereo capable.

 

 please investigate this issue as they have some deadlines to evaluate it.

 

Toji

Staff
Posts: 63
Registered: ‎02-04-2016

Re: Graphic card compatibility

It looks to me like they have Auto King's Move enabled. That causes the scene to go blank for a moment while the stereo pair images are being swapped out.

Contributor
Posts: 22
Registered: ‎10-19-2016

Re: Graphic card compatibility

Hi Eric,

 

Could you please tell me how to disable Auto Kings Move ?

 

Thanks

 

Toji

Contributor
Posts: 22
Registered: ‎10-19-2016

Re: Graphic card compatibility

Orrin,

 

They have ASUS model VG278H monitors.

 

Toji

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