Licensing Knowledge Base

[#1]

Symptoms

You received the following error messages when attempting to import the license file:
"An error occurred when trying to retrieve the usage summary for the license source"
"Error configuring license server. Contact technical support"

Diagnosis

The folder at C:\Users\Public\Intergraph\Licenses can get cluttered with old files and cause issues with the Intergraph License Administrator (ILA). 

or

If there is an active firewall running on the server or the client machines, inbound and outbound ports will need to be opened for the license service to function.

Solution

Solution 1: The folder at C:\Users\Public\Intergraph\Licenses can get cluttered with old files and cause issues with the Intergraph License Administrator (ILA). Delete all the .lic files in that folder. These are all temporary files. Once this folder is cleaned up, import the license file again.

Solution 2: If there is an active firewall running on the server or the client machines, inbound and outbound ports will need to be opened for the license service to function. 

[#2]

"https://support.hexagonsafetyinfrastructure.com/infocenter/index?page=licensing_resources for assistance in configuring a firewall.  Check the Ports and Firewalls link under the documentation section." no longer resolve.

Can the new documentation pages for firewalls and ports be listed pleae?

[#3]

You are right. The content has been modified and no longer addresses the subject for Hexagon Geospatial licensing. Content will need to be rewritten to discuss this topic. In the meantime, please use the Hexagon Geospatial Community discussion forum or Support Portal tickets to address firewall and port issues.

Sorry for the inconvenience.

Regards,

Jeff

[#4]

Is there any particular community forum that should be used? There is currently no Licensing specific community forum and no licensing specific 'product ideas' tag.