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How to upgrade licenses on the Licensing Portal?

by Technical Evangelist on ‎10-16-2019 03:43 AM - edited on ‎07-10-2020 11:30 AM by Technical Evangelist (938 Views)


How to upgrade licenses to a later version on the Licensing Portal?


When a license is upgraded on the Licensing Portal it is normally a 1:1 replacement of the current license. This means if the license is certificate based (.lic file), it will remain as a certificate based license after the upgrade. Likewise if the original license is Activation ID based it will remain as an Activation ID based license after the upgrade.


The only exception to this behavior is for 2016 (16.0) licenses. Activation ID licensing was introduced with the 2018 (16.5) release, therefore a user upgrading a 2016 (16.0) license is provided the option to upgrade to a 2018 'offline' (certificate based .lic file) license or upgrade to an Activation ID license.


To upgrade your license(s) please follow the steps below:


  1. On the Licensing Portal ( go to the View Claimed Licenses tab


Note! Upgrade action is available on the Manage Licenses tab as well.


  1. Click the Upgrade Licenses button.   



3. On the 'License Upgrade' dialog, select the Target Version to which you want to upgrade all of the licenses. Click the Select Products button.


4. Check the checkbox next to the licenses to upgrade. Click the Confirm Selection button.



Note: Licenses that are not valid for upgrade will be grayed out. To be valid for upgrade the selected license must have active maintenance or, in case of Software product category, the Ordered Product Version must either be the same or newer than the Target Version.


5. The Confirm Selection screen shows the licenses to upgrade. Click the 'Upgrade licenses' button to perform the upgrade. 


6. Click the 'Close' button once the upgrade is complete.