Showing results for 
Search instead for 
Do you mean 

How to verify network connectivity with the Hexagon Geospatial license activation server?

by Technical Evangelist on ‎09-17-2018 12:37 PM - edited on ‎05-05-2020 02:12 AM by Technical Evangelist (1,652 Views)


What are the steps to verify that an internet connection can be established to the Hexagon Geospatial license activation server?


Our v2018 products (and newer) use a Flexera Trusted Storage relationship between your system and the Hexagon Geospatial license activation server meaning your system where the license service is hosted must be able to communicate with our activation server. The communication only needs to happen once when the license activation takes place. Afterwards, the system does not have to be connected to the network (unless there is a need to deactivate/return a license). Therefore, if you are at a site that allows outside internet access please perform the following checks...


  1. Make sure that your license server meets the systems requirements defined by Flexera

For example, supported Windows Operating Systems:


Supported Browsers:

  • Microsoft Internet Explorer 11
  • Microsoft Edge
  1. Run Windows Updates and ensure your system has all of the the latest Windows Updates.
  1. Open ‘Internet Options’ in ‘Internet Explorer’ (or by using Control Panel > Internet Options). Under the Advanced tab, within the Security section, enable (check) SSL 2.0, TLS 1.0, TLS 1.1, and TLS 1.2.

Certain operating systems including Windows Server 2012 do not have the ‘Use TLS 1.2’ option enabled by default, so it is important to check this option and enable it in the event it is not checked.


  1. Check the content of the C:\ProgramData\Intergraph\Licensing\ActivationSettings.xml file. Ensure that the URL is:

If you had any beta software installed, the URL in this file may be pointing to a different location (such as or The officially released software requires that the URL be set to the production license activation server (i.e. as noted above.


  1. Perform a ping test to see if your machine can connect to the license activation server by opening a command prompt and entering:



If the ping is unsuccessful, this indicates that your site/machine is blocking network traffic to our activation server.


  1. Perform a browser test to see if you can access the activation server URL by opening Internet Explorer and entering the following URL into the into the address field:


After submitting the URL you should see an XML file displayed in the browser window. If you get an error instead this indicates that your network is blocking the web service request. If that is the case you will need to use an offline license (.lic file) rather than an Activation ID license.


  1. Check to see if the ‘IE Enhanced Security Option’ is set to Off for the machine being used to host the license service. If It is set to On, then change the setting to Off instead. This option can be accessed on modern Windows Server operating systems, by opening Server Manager > Local Server to view the Properties. The ‘IE Enhanced Security Option’ is on the right side of the Properties dialog.

After making this change perform the browser test in step 6 again.


If your site does not have internet access then you will need to open a support ticket requesting 'offline' licenses.