What are the steps to verify that an internet connection can be established to the Hexagon Geospatial license activation server?
Our v2018 products (and newer) use a Flexera Trusted Storage relationship between your system and the Hexagon Geospatial license activation server meaning your system where the license service is hosted must be able to communicate with our activation server. The communication only needs to happen once when the license activation takes place. Afterwards, the system does not have to be connected to the network (unless there is a need to deactivate/return a license). Therefore, if you are at a site that allows outside internet access please perform the following checks...
For example, supported Windows Operating Systems:
Certain operating systems including Windows Server 2012 do not have the ‘Use TLS 1.2’ option enabled by default, so it is important to check this option and enable it in the event it is not checked.
If you had any beta software installed, the URL in this file may be pointing to a different location (such as licensingdev.hexagongeospatial.com or licensingtest.hexagongeospatial.com). The officially released software requires that the URL be set to the production license activation server (i.e. licensing.hexagongeospatial.com) as noted above.
If the ping is unsuccessful, this indicates that your site/machine is blocking network traffic to our activation server.
After submitting the URL you should see an XML file displayed in the browser window. If you get an error instead this indicates that your network is blocking the web service request. If that is the case you will need to use an offline license (.lic file) rather than an Activation ID license.
After making this change perform the browser test in step 6 again.
If your site does not have internet access then you will need to open a support ticket requesting 'offline' licenses.