Licensing discussions

[k.zernov]

Hello,

We faced a problem with the licensing of Erdas Imagine 2020:

1. I have a CC lic that I successfully added to License Console (please, see the picture attached).
   
   
2. I open Imagine but I got the error that license is not provided.
   
   
3. In the Settings, I put either localhost or name of my PC (Status was Online) - in both situations I have the message that there is no valid license (please see the screenshot attached).

I also tried to indicate Port (27000 or 27001) but in this case, the License Status is "Bad IP Address'.

I have installed 2020 version (update 1).

My OS - Windows 10.

All applications I run as Administrator

Thanks for your assistance, guys!

Kirill & Liza

Imagine_Liza_error_lic.JPG ‏117 KB

Imagine_Liza_license_admin.png ‏193 KB

[ian.anderson]

Hi Kirill & Liza,

You mention that you are using Windows 10, but not which flavor. Is it Professional or Enterprise, and which version do you have installed (1909 or prior)?

Cheers

[k.zernov · Accepted solution]

Hi Ian,

The problem was in ports and not in the product.

Now it's solved. 

Many thanks!

Kirill & Liza

[ghutchison2]

Krill,

What port ended up working for you?  Was it being blocked by a firewall?  I just upgraded from 18 to 20 for classes this fall in our labs, and I am getting the same error message about a bad IP address.  Thank you.

Gregg

Screen Shot 2020-06-29 at 2.21.30 PM.png ‏37 KB

[sbent]

Greg’s problem was resolved by the Hexagon Geospatial support team on June 30 in ticket 00065706.

Regards,

Stephen Bent

Hexagon Geospatial Support