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Super Contributor
Posts: 301
Registered: ‎02-09-2016

App fails to launch in Smart M.App Enterprise

[ Edited ]

Hi team,

 

I just installed Smart M.App Enterprise, the installation went successfully. In browser tab, I create an instance of M.Apps; however, when I launch it, it got stuck at the loading screen and could not go through; I opened the developer tools and it shows this error in console.

 

Image 2.png

 

Image 1.png

 

Appreciate all help,

 

Kind regards

Highlighted
Staff
Posts: 1,088
Registered: ‎10-18-2015

Re: App fails to launch in Smart M.App Enterprise

Hi Bob,

 

there is something wrong in your App configuration. It might be an element in your legend or if it is a BI something wrong with the BI config or underlying dataset.

Please try with a different configuration.

 

HTH,

Stefano

 

Stefano Turcato
Presale Engineer
Hexagon Geospatial
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Technical Evangelist
Posts: 734
Registered: ‎11-12-2015

Re: App fails to launch in Smart M.App Enterprise

Hi Bob,

 

You may also wish to check the tenant Log via a studio account. It may provide more specific information by expanding the entry.

 

It can be found under the Security tab and listed along the left side.Capture.JPG

 

This is a general error message and further details will help.

HTH