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Contributor
Posts: 71
Registered: ‎10-10-2015
Accepted Solution

Luciad Fusion Studio - Missing Tenant!

Hi All, recentrly install the new M.App Enterprise 2019, with Luciad Fusion, all good during installation, but when i try to open Fusion Studio, get the message "Missing Tenant!", and the session in M.App Enterprise ends.

 

 

Technical Evangelist
Posts: 153
Registered: ‎09-01-2015

Re: Luciad Fusion Studio - Missing Tenant!

Do you have more information about what you've set during the Luciad Fusion setup?

 

Unfortunately this information you've provided is a little bit too less to work with.

Contributor
Posts: 71
Registered: ‎10-10-2015

Re: Luciad Fusion Studio - Missing Tenant!

[ Edited ]

Sure, I will try to explain because I am using the external domain

 

Server Port: 443

 

Auth Service URL: https://<ExternalURLDomain> 

(Like https://www.domain.com)

 

License Server: 192.168.1.97

(This is an Internal IP, this is the same server, M.App Enterprise is installed in the same server)

 

WhareHouse Location: \\192.168.1.90\MEWarehouse

The same WhareHouse Location that M.App Enterprise is using.

 

WhareHouse User: Administrator

 

Fusion Database Connection: The same Master database that M.App Enterprise is using.

 

 

 

 

 

Technical Evangelist
Posts: 153
Registered: ‎09-01-2015

Re: Luciad Fusion Studio - Missing Tenant!

"Fusion Database Connection: The same Master database that M.App Enterprise is using."

 

PLEASE don't combine M.App Enterprise Master DB and Luciad DB.

 

 

It looks like the URL's are getting mixed together on your side. The browser wants to open up Fusion Studio but gets redirected to the MAE Studio. Both have SERVER/studio and because he tries to open up MAE Studio the tenant is missing as a URL parameter.

 

 

Hope that helps.

Contributor
Posts: 71
Registered: ‎10-10-2015

Re: Luciad Fusion Studio - Missing Tenant!

Thanks for the reply.

I generated another database for Luciad Fusion, reinstalled the application.

 

But it is not clear to me what else I can do.

 

In the URL, the tenant is sent correctly, but further reviewing at some point the tenant is lost (attached image).

 

Captura de Pantalla 2019-10-09 a la(s) 12.25.27 a. m..png

 

 

Technical Evangelist
Posts: 153
Registered: ‎09-01-2015

Re: Luciad Fusion Studio - Missing Tenant!

You have to use another port for Fusion. Both on port 443 isn't working if you are installing both software on the same server. 

 

If you have a look at the log file of Fusion you will see, that it can't be started.

 

So the solution for this problem is either defining another port for Fusion (e.g. 444) or installing MAE and Fusion on seperate server (our recommendation).

Contributor
Posts: 71
Registered: ‎10-10-2015

Re: Luciad Fusion Studio - Missing Tenant!

Hi @stefan.schuettenkopf , thanks for your time.

 

I have installed LuciadFusion on another server, use a new database, and make new tests, now I get the following result.

 

Captura de Pantalla 2019-10-11 a la(s) 11.42.30 a. m..png

Note: In MApp Enterprise installer i am using in Luciad Fision Server URL: http://luciadfusion1:443 

luciadfusion1 is the name of the LuciadFusion server. 

 

Contributor
Posts: 71
Registered: ‎10-10-2015

Re: Luciad Fusion Studio - Missing Tenant!

Hi again @stefan.schuettenkopf , good news, the problem in my server, IIS had a custom http response header, i eliminate this reg and Luciad Fusion start now. 

 

Captura de Pantalla 2019-10-11 a la(s) 12.02.41 p. m..png

 

 

Thank you very much for your guide and your time.