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Posts: 35
Registered: ‎09-08-2016
Accepted Solution

failure sending email

Hi Community,


I got Failure sending email error when I was creating users in M.App Enterprise. Attached is the screenshot of error log. I cannot able to create users account. 


Could anyone suggest me how to fix the error? May I know how to modify/change the smtp setup?



Su May 

Posts: 107
Registered: ‎11-24-2015

Re: failure sending email

[ Edited ]

Hi Su May,


You can check the smtp settings in the web.config file in the MApp Enterprise home folder - see below settings for my demo machine. I have blanked out some of the settings. ;-)

<smtp from="jonathan.branagh@hexagongeospatial.com">
<network host="mail.[xxxxxxxxx].com" port="587" userName="[xxxxxxxx]\jbranagh" password="xxxxxxxxxxxx" enableSsl="true" />


Was it working previously? Maybe you configured it a while ago and since then your email server has made you change password due to security policy?


Hope that helps...



Posts: 35
Registered: ‎09-08-2016

Re: failure sending email

[ Edited ]

Hi Jonny, 


Thank you very much. It works now after I changed the host, port and userName according to you. I thought it is because I changed the email password. At first it didn't work even after I changed the password in web.config.


My smtp configuration was as per below which worked previously before I change the email password.


<network host="webmail.xxxx.com" port="25" userName="sumay.oo" password="xxxx" />


Thank you,

Su May Oo