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New Contributor
Posts: 3
Registered: ‎12-04-2018

Could not log in to Mobile App

I have a problem when trying to log in in the Mobile App. I try to follow the steps in the tutorial https://community.hexagongeospatial.com/t5/M-App-Enterprise-Tutorials/How-to-setup-a-Mobile-App/ta-p... but when I try to log in it shows invalid user even though I use the same username and password as the Apps page.

 

Thanks,

Jovlinda

Staff
Posts: 470
Registered: ‎11-12-2015

Re: Could not log in to Mobile App

[ Edited ]

Hi Jovlinda,

 

Is the message indicating invalid user or something like 'The user name or password is incorrect'?

 

Please ensure the User has the proper role for this Mobile M.App and the Role is assigned to the M.App

 

here is example of Mobile M.App with Role 'Mobile' set

MobileMapp.PNG

 

And here is the user that will login to the Mobile M.App with that 'Mobile' role assigned

Image 8.png

And here the Role is specified to the App

Apps.PNG

 

HTH

Contributor
Posts: 45
Registered: ‎10-10-2015

Re: Could not log in to Mobile App

This Month i had a Prospect with the same problem with a Demo App.

 

The solution for my Prospect, reinstall the App, he is using Android.

 

Occasional Contributor
Posts: 8
Registered: ‎08-25-2018

Re: Could not log in to Mobile App

Hi Stephen,

 

It's "Invalid User" and the screenshot is attached for reference.

Contributor
Posts: 45
Registered: ‎10-10-2015

Re: Could not log in to Mobile App

Yes, this was the capture from my Prospect.

 

 

 

Mobile_Problem.jpeg

 

 

Uninstall and reinstall to solve the problem.

Occasional Contributor
Posts: 8
Registered: ‎08-25-2018

Re: Could not log in to Mobile App

Hi,

 

Still no luck after unistalled and reinstall it on Android. I tried it on iPhone (install for the first time), same error message.

 

Thanks,

Jing Lu

Contributor
Posts: 45
Registered: ‎10-10-2015

Re: Could not log in to Mobile App

[ Edited ]

Enterprise license is running ok?
Can you enter to Studio?

 

We are partners and our license ended on January 1, 2019, here the Prospect had the problem, at this point there were no mobile connections or Studio, and when it charged the new license, Enterprise worked again, but the Prospect needed to reinstall Enterprise Mobile To solve the problem.

Occasional Contributor
Posts: 8
Registered: ‎08-25-2018

Re: Could not log in to Mobile App

Thanks for the pointer. I am having a Permanent license that was procured in last September. The license is active as there are a number of browser apps running at the moment without an issue.

 

Thanks

Jing Lu

Staff
Posts: 942
Registered: ‎10-18-2015

Re: Could not log in to Mobile App

hi Jing Lu,

 

can you please check from the mobile device you can really browse this mobile endpoint

 

https://SERVERNAME/Mobile/?tenant=TENANTNAME

 

Stefano

Stefano Turcato
Presale Engineer
Hexagon Geospatial
Occasional Contributor
Posts: 8
Registered: ‎08-25-2018

Re: Could not log in to Mobile App

Hi Stefano,

 

Instead of HTTPS (as the process and paperworks to install SSL Certificate is not that straightforward), I have enabled the HTTP. I could browse http://SERVERNAME/Mobile/?tenant=TENANTNAME from my mobile. Can it be potentially the way on how the calculation of 'hours used' (e.g. -600 h) for Permanent License causing the 'Invalid User' error?

 

Thanks

Jing Lu.

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