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Contributor
Posts: 27
Registered: ‎05-06-2019
Accepted Solution

New User: Error 500

Hi all, 

I face a problem or error in making a new user 

i dont understand the error log so i need some to tell me the solution of this error 

the log page is attached.

 

 

Islam Yasser

Staff
Posts: 1,036
Registered: ‎10-18-2015

Re: New User: Error 500

hi, 

 

the error states you have to provide authentication to the SMTP server in order to be able to send messages. The are several posts regarding mail server settings:

 

https://community.hexagongeospatial.com/t5/M-App-Enterprise/failure-sending-email/m-p/10922#M266

https://community.hexagongeospatial.com/t5/M-App-Enterprise/Failure-on-sending-user-activation/m-p/1...

https://community.hexagongeospatial.com/t5/M-App-Enterprise/Mail-Server-using-gmail/m-p/15599#M573

 

Stefano

Stefano Turcato
Presale Engineer
Hexagon Geospatial
Contributor
Posts: 27
Registered: ‎05-06-2019

Re: New User: Error 500

[ Edited ]

I look in the web.config file and all the steps that mention in the attached link have done before.
i still have a problem in making new user.

 

if there is another solution for my error please tell me

Highlighted
Staff
Posts: 1,036
Registered: ‎10-18-2015

Re: New User: Error 500

please always post as much details as you can of your configuration, in this case the smtp settings of your web.config file (M.App Enterprise installation folder).

This is anyway not an error related to the product, mainly due to the smpt server. Quickly googling I found this post it may be of help:

https://forums.asp.net/t/1205914.aspx?Mailbox+unavailable+The+server+response+was+Authentication+is+...

 

Stefano Turcato
Presale Engineer
Hexagon Geospatial
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