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Staff
Posts: 35
Registered: ‎09-08-2016
Accepted Solution

failure sending email

Hi Community,

 

I got Failure sending email error when I was creating users in M.App Enterprise. Attached is the screenshot of error log. I cannot able to create users account. 

 

Could anyone suggest me how to fix the error? May I know how to modify/change the smtp setup?

 

Thanks,

Su May 

Staff
Posts: 106
Registered: ‎11-24-2015

Re: failure sending email

[ Edited ]

Hi Su May,

 

You can check the smtp settings in the web.config file in the MApp Enterprise home folder - see below settings for my demo machine. I have blanked out some of the settings. ;-)

 
<system.net>
<mailSettings>
<smtp from="jonathan.branagh@hexagongeospatial.com">
<network host="mail.[xxxxxxxxx].com" port="587" userName="[xxxxxxxx]\jbranagh" password="xxxxxxxxxxxx" enableSsl="true" />
</smtp>
</mailSettings>
</system.net>

 

Was it working previously? Maybe you configured it a while ago and since then your email server has made you change password due to security policy?

 

Hope that helps...

 

Jonny.

Highlighted
Staff
Posts: 35
Registered: ‎09-08-2016

Re: failure sending email

[ Edited ]

Hi Jonny, 

 

Thank you very much. It works now after I changed the host, port and userName according to you. I thought it is because I changed the email password. At first it didn't work even after I changed the password in web.config.

 

My smtp configuration was as per below which worked previously before I change the email password.

 

<network host="webmail.xxxx.com" port="25" userName="sumay.oo" password="xxxx" />

 

Thank you,

Su May Oo

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