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Need help in setting and configuring Mobile MapWorks or just looking for general information you can’t find anywhere else. The Mobile discussion board is where you can look for answers, ask those questions and help others by sharing your knowledge. Help build a strong Mobile Community and join in on the discussions.
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Staff
Posts: 84
Registered: ‎01-13-2017

App initialization failed in Mobile MapWorks Advantage App

Hi Team,

 

I am using Mobile MapWorks Advantage App V16.5.0 in my androide mobile.

 

I have configured Maobile MapWorks V2016 in my server.

 

While accessing the configuration URL from the mobile app, it shows a warning message - "Backend version is not compatible with current application."

 

And while login to the app, it shows a message - "App initialization failed"

 

 

Regards,

Shashank

Staff
Posts: 25
Registered: ‎01-18-2016

Re: App initialization failed in Mobile MapWorks Advantage App

Hi Shashank

 

Warning message - "Backend version is not compatible with current application." it's displayd becasue we have to switch to different server but Mobile MapWorks application shoud works without any issues.

 

"Communicate App initialization failed" means, that you probably have some issues in configuration file.

 

Please contact support team.

 

Best Regards

Dominik

Super Contributor
Posts: 372
Registered: ‎10-12-2015

Re: App initialization failed in Mobile MapWorks Advantage App

I believe I encounted same problem. After dismissing the 'Backend version is not compatible with current application' I observed

  • connected via wifi on an hexagon internal network would fail with 'App Initialization' error
  • Disabled wifi (aka 4G only) and it would work fine
  • Connecting via my home wifi would work fine
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