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Frequent Contributor
Posts: 160
Registered: ‎03-04-2016
Accepted Solution

Access Denied for "Find New Content"

[ Edited ]

Hello

 

There is an access denied issue for at least two of my colleagues in our organization in M.App Chest.

Indeed, they are not authorized to view the "Find New Content" interface.

 

We have an unlimited number of users for M.App Chest and i don't have the same issue with my account (I am thge admin).

 

How can we fix this?

 

Kind regards

Elodie

Staff
Posts: 2
Registered: ‎09-09-2016

Re: Access Denied for "Find New Content"

Hi Elodie,

 

What type of accounts do you use to access M.App Chest?

M.App Store - https://store.hexagongeospatial.com ?

 

Please PM me with more details on one of the accounts that causes the problem (email, user name) so I will be able to verify the permissions.

 

Best Regards,

Sebastian

Frequent Contributor
Posts: 160
Registered: ‎03-04-2016

Re: Access Denied for "Find New Content"

Hi Sebastian

 

My account (Organizartion admin) does not have the issue.

 

I will PM asap with the needed info.

 

Thanks very much

 

Happy New Year,

 

Regards

Elodie

Staff
Posts: 2
Registered: ‎09-09-2016

Re: Access Denied for "Find New Content"

Hi Elodie,

 

I have checked the account - you will need to grant your users access to the M.App Reader application as well to allow them to order third party content.

 

Best Regards,

 

Sebastian

Highlighted
Frequent Contributor
Posts: 160
Registered: ‎03-04-2016

Re: Access Denied for "Find New Content"

You are absolutely right. It fixed now. Thanks.

 

Usually all users assigned to M.App Chest also have access to M.App Reader in our company.

I've never noticed it is needed for the content finding. But it makes sense.

 

Regards

Elodie