Smart M.App discussions

[marisa]

Hi everyone,

I have two problems with the code panel in M.App Studio when I want to write customized code e.g. JS.

first: when I resize the browser window while the code panel e.g. JS is opened in M.App Studio the code panel closes.

second: when the code doesn't fit the size of the page and I sroll down it doesn't show the code down to the last line. I have to change the zoom level of the browser window to see more of my code.

Does anyone have the same issues or did I miss something? 

Cheers 

Marisa

[jan.neumann]

Hi Marisa,

I can see the first issue mentioned (though I understand this as a minor problem) but I could not reproduce the second one. I tried in Chrome, Firefox and IE11 and I could always see the complete code after scrolling down.

• What is the screen resolution used?
• Can you perhaps take a screenshot of the second problem to make sure that I understood it well?

Thanks,

Jan

[marisa]

Hi Jan,

thanks for your reply! The first problem becomes a very annoying matter when you just want to move your browser window so it changes from fullscreen to minimized view and the code panel closes.

The second issue accures on a screen with a max. resolution of 1366x768 px. (screenshot attached)

Another issue: I can't get to the development ticket portal. It throws ERR_TOO_MANY_REDIRECTS when I use the link on the Smart M.App Tech Discussion website.

Cheers Marisa

codepanel.JPG ‏31 KB

[jan.neumann]

Hi Marisa,

It looks like the container expects just a little larger vertical resolution. The minimum seems to be slightly more than 768px. Both issues are a question of M.App Studio CSS/JS design but I will file a ticket on your behalf to review this. Temporal workaround is to go into full-screen mode of the web browser (usually by hitting F11).

Regarding the problem with Development Ticket Portal, would you mind filling a BackOffice support ticket for this case? Adding a screenshot would also help.

Thanks,

Jan

[marisa]

Hi Jan,

thanks for the hints,

And yes I can fill out a BackOffice support ticket if you tell me where and how to do it.

Thanks

Marisa

[jan.neumann]

Hi Marisa,

Can you log in to: https://hexagongeospatial.force.com/supportportal ?

1) Create support ticket

2) Select "BackOffice System" as a product + fill some other details

Thanks,

Jan

[marisa]

Hi Jan,

no I can't log in. As soon as I click on the link in the disussion forum the error occures (see attachment). So I don't have the permission to submit tickets for immediate support? 

Cheers

Marisa

ticket.JPG ‏22 KB

[jan.neumann]

Please try to

1) Clear your browser cache: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

2) Close the browser tab and try again.

3) If that won't work, try with different browser

DEV ticket portal should work afterwards too.

[marisa]

Hi Jan,

I've already tried that without success. The same error occures. Now I deleted them again and before I logged in to the community I used the link you sent me:  https://hexagongeospatial.force.com/supportportal  I was asked to log in and the access was denied with my community credentials. So I guess I just don't have the authorization to get there. After logging in on the community website and clicking on the development ticket link the "too many redirects" error occured again so I think the cookies aren't the problem.

And I tried with firefox --> same issue

Marisa

[jan.neumann]

Hi Marisa,

I have created a BackOffice ticket on your behalf to have this problem resolved.

Regards,

Jan