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Staff
Posts: 106
Registered: ‎11-24-2015
Accepted Solution

M.App Chest Data Access

Someone in our region is trialing the 7-day free access to MApp Chest and has problem starting up. It gets stuck on the loading screen in both Chrome and Edge browsers.

Does anyone know why this might be happening, or has anyone seen this?

 

Have asked if they can use any of the tools on the interface or if they have strict network restrictions in place, but am waiting their response.

Technical Evangelist
Posts: 527
Registered: ‎09-11-2015

Re: M.App Chest Data Access

Jonny, ask them also to clear the web browser cache, perhaps it will help.

 

Pavel

Technical Evangelist
Posts: 1,101
Registered: ‎09-11-2015

Re: M.App Chest Data Access

This is an ugly question but - what kind of error do they get if they open Developer Tools in Chrome?

Check both Network and Script tabs.

Jan Neumann
Post Sales Engineer Web Applications
Hexagon Geospatial

Staff
Posts: 106
Registered: ‎11-24-2015

Re: M.App Chest Data Access

Asked customer for developer scripts/network reports - main problem seems to be an internal server error 500.

They couldn't take a screengrab, but copied details below:

 

 

Headers

 

General:

  1. Request URL:

https://mapp.hexagongeospatial.com/api/v1/search.json

  1. Request Method:

POST

  1. Status Code:

500 Internal Server Error

 

  1. Remote Address:

52.9.67.194:443

Response Headers:

 

  1. Access-Control-Allow-Credentials:

true

  1. Access-Control-Allow-Headers:

x-requested-with, Content-Type, accept, Authorization, x-xsrf-token, Origin

  1. Access-Control-Allow-Methods:

PUT, POST, GET, OPTIONS, DELETE

  1. Access-Control-Allow-Origin:

https://mapp.hexagongeospatial.com

  1. Access-Control-Expose-Headers:

Access-Control-Allow-Origin, Location

  1. Access-Control-Max-Age:

3600

  1. Connection:

keep-alive

  1. Content-Type:

application/json;charset=UTF-8

  1. Date:

Wed, 09 Mar 2016 03:39:45 GMT

  1. Server:

nginx/1.6.2

  1. transfer-encoding:

chunked

  1. Vary:

Accept-Charset, Accept-Encoding, Accept-Language, Accept

  1. X-Application-Context:

bootstrap:8080

  1. X-Rate-Limit-Limit:

30000

  1. X-Rate-Limit-Remaining:

29999

  1. X-Rate-Limit-Reset:

10

Request Headers:

 

  1. Accept:

application/json, text/plain, */*

  1. Accept-Encoding:

gzip, deflate

  1. Accept-Language:

en-US,en;q=0.8

  1. Authorization:

Bearer eyJhbGciOiJSUzI1NiJ9.eyJleHAiOjE0NTczNzQ0NTUsInVzZXJfbmFtZSI6ImE0ZTZhYjg5LWE3MjgtNDhiMy1iYjQ2LWYzMjY3NTVlNTQxNSIsImF1dGhvcml0aWVzIjpbIlJPTEVfVVNFUiJdLCJqdGkiOiJkNzdjMTAzNC00YzgwLTQzMTEtYWU1NS1hYzUwNDdmNjk4OGIiLCJjbGllbnRfaWQiOiJtYXBwLWNoZXN0LTI1NzA2Iiwic2NvcGUiOlsiQWxsIl19.HdeSg0GAqZyKNCGTmhDYOUUU-e4mosVY1PR1MRISpYyeaiZMwB4w4z2POzZAm-TWzHQSmTjgSkaQyg8i_s8_tb9CSzJ4xQzl4nkpl6HZLPX5kVQ92X3Lh8TuJOHCqjt3dQZoW23SDZZgKIQvOlzRp4see8eZJfzAIMv46k7VxRFP26Tae28p45L4kR1kZ0LTQuXWOH7YsybtIlzkCOFHS8Ck-kCdDTAEPrfa7zAuF_Mwws0-LrmnkZPSaVQAMiaWBodT0ITH46Sv-Wds7-gRlDoRyhgeZ9Nr_JHA2eP9UrmuhYKP7A_ANoxKsNmd1cdIl1xMRCi1XR-2pKtWHmb9yg

  1. Connection:

keep-alive

  1. Content-Length:

76

  1. Content-Type:

application/json;charset=UTF-8

  1. Cookie:

ajs_anonymous_id=%22c4157627-c88b-4ff3-80eb-af35496093cc%22; AWSELB=FDC36F87061F78BAF2BCB61302A748B4EC9D82A04F5E5672B660FB28262EFA48D6DDDD331EF36FC5D06686D4275836ABAB0B5090E87D4A3849FCB355121900BE7A3CC608FA; JSESSIONID=099640A03CE893517BD44737846BE5D0; _ga=GA1.2.1468078710.1457481228; ajs_group_id=null; ajs_user_id=%22a4e6ab89-a728-48b3-bb46-f326755e5415%22; mp_709ef06def90c2925debea7ec74320a8_mixpanel=%7B%22distinct_id%22%3A%20%22a4e6ab89-a728-48b3-bb46-f326755e5415%22%2C%22%24initial_referrer%22%3A%20%22%24direct%22%2C%22%24initial_referring_domain%22%3A%20%22%24direct%22%2C%22mp_name_tag%22%3A%20%22neil%40terrapix.com.au%22%2C%22uuid%22%3A%20%22a4e6ab89-a728-48b3-bb46-f326755e5415%22%2C%22marketplace%22%3A%20%22HEXAGONGEOSPATIAL%22%2C%22id%22%3A%20%22a4e6ab89-a728-48b3-bb46-f326755e5415%22%2C%22%24email%22%3A%20%22neil%40terrapix.com.au%22%7D; mp_mixpanel__c=7; openid_provider=HXG

  1. Host:

mapp.hexagongeospatial.com

  1. Origin:

https://mapp.hexagongeospatial.com

  1. Referer:

https://mapp.hexagongeospatial.com/mappchest/

  1. User-Agent:

Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.116 Safari/537.36

Request Payload:

  1. {template: {class: "com.erdas.rsp.babel.model.CatalogItem", name: "ROOT"}}
    1. template: {class: "com.erdas.rsp.babel.model.CatalogItem", name: "ROOT"}
      1. class: "com.erdas.rsp.babel.model.CatalogItem"
      2. name: "ROOT"
Technical Evangelist
Posts: 1,101
Registered: ‎09-11-2015

Re: M.App Chest Data Access

Hi Jonny,

 

Did you get any information about the network restrictions? Are there any proxies? Have they tried in a different browser like Firefox?

 

I'd be interested if they have the same problem on different account - do you perhpas have a chance to test your M.App account on their infrastracture?

 

Jan

Jan Neumann
Post Sales Engineer Web Applications
Hexagon Geospatial

Staff
Posts: 106
Registered: ‎11-24-2015

Re: M.App Chest Data Access

Hi Jan

 

Thanks for responding - the customer could log in with one of the IGNITE training accounts, so it must be his login that is having problems.

I'll alert the relevant personnel.

 

Best regards,

Jonny.

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