01-28-2018 04:21 PM
I have two problems with the code panel in M.App Studio when I want to write customized code e.g. JS.
first: when I resize the browser window while the code panel e.g. JS is opened in M.App Studio the code panel closes.
second: when the code doesn't fit the size of the page and I sroll down it doesn't show the code down to the last line. I have to change the zoom level of the browser window to see more of my code.
Does anyone have the same issues or did I miss something?
01-29-2018 12:10 AM
I can see the first issue mentioned (though I understand this as a minor problem) but I could not reproduce the second one. I tried in Chrome, Firefox and IE11 and I could always see the complete code after scrolling down.
01-29-2018 04:53 AM
thanks for your reply! The first problem becomes a very annoying matter when you just want to move your browser window so it changes from fullscreen to minimized view and the code panel closes.
The second issue accures on a screen with a max. resolution of 1366x768 px. (screenshot attached)
Another issue: I can't get to the development ticket portal. It throws ERR_TOO_MANY_REDIRECTS when I use the link on the Smart M.App Tech Discussion website.
01-29-2018 05:20 AM
It looks like the container expects just a little larger vertical resolution. The minimum seems to be slightly more than 768px. Both issues are a question of M.App Studio CSS/JS design but I will file a ticket on your behalf to review this. Temporal workaround is to go into full-screen mode of the web browser (usually by hitting F11).
Regarding the problem with Development Ticket Portal, would you mind filling a BackOffice support ticket for this case? Adding a screenshot would also help.
01-31-2018 12:43 AM
Can you log in to: https://hexagongeospatial.force.com/supportportal ?
1) Create support ticket
2) Select "BackOffice System" as a product + fill some other details
01-31-2018 12:55 AM
no I can't log in. As soon as I click on the link in the disussion forum the error occures (see attachment). So I don't have the permission to submit tickets for immediate support?
01-31-2018 01:01 AM - edited 01-31-2018 01:01 AM
Please try to
1) Clear your browser cache: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
2) Close the browser tab and try again.
3) If that won't work, try with different browser
DEV ticket portal should work afterwards too.
01-31-2018 01:17 AM - edited 01-31-2018 01:21 AM
I've already tried that without success. The same error occures. Now I deleted them again and before I logged in to the community I used the link you sent me: https://hexagongeospatial.force.com/supportportal I was asked to log in and the access was denied with my community credentials. So I guess I just don't have the authorization to get there. After logging in on the community website and clicking on the development ticket link the "too many redirects" error occured again so I think the cookies aren't the problem.
And I tried with firefox --> same issue
01-31-2018 01:29 AM
I have created a BackOffice ticket on your behalf to have this problem resolved.