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Occasional Contributor
Posts: 10
Registered: ‎02-25-2017

External WMTS (ArcGISOnline) not working in GP 2015



I have a client working on Geospatial Portal 2015 version, and while trying to load the ArcGISOnline WMTS Link (http://services.arcgisonline.com/arcgis/rest/services/World_Imagery/MapServer/WMTS) I am getting below error in log file - 


Intergraph.WebSolutions.Core.WebClient.MapManager.MapManagerException: Error initializing map service 'http://services.arcgisonline.com/arcgis/rest/services/World_Imagery/MapServer/WMTS' ---> System.Runtime.Remoting.ServerException: Remote server is unavailable. ---> System.Exception: Original exception: [WebException] Unable to connect to the remote server.


The machine (Windows Server 2012R2) does not have direct access to Internet so I have already done below steps, but still no luck.

  1. proxy server enabled in Internet Explorer settings
  2. firewall disabled
  3. add host name in etc.host file
  4. add proxy details in GP web.config

Please suggest how can we consume an external WMTS in GP.



Rohit Sinha

Technical Evangelist
Posts: 1,424
Registered: ‎09-11-2015

Re: External WMTS (ArcGISOnline) not working in GP 2015

It could be that the Geospatial Server Capabilities service still attempts to connect directly - restart should help here. Or, try to disable it first in the Geospatial Portal web.config, <webClient ...> section, useCapabilitiesCache="false".

Jan Neumann
Post Sales Engineer Web Applications
Hexagon Geospatial