03-26-2018 04:11 AM
we have a demo server with APOLLO 2015 (build 714). Since a few days it is not possible to access (modify) a specific istance in the Admin Console. I am not so expert it managing "admin console". What could be the cause of the problem?
Solved! Go to Solution.
03-27-2018 11:32 PM
You can check the AdminConsole Service log (C:\Program Files\Common Files\Hexagon\Administration Console Service\log) for detailed error message.
03-28-2018 04:18 AM - edited 03-28-2018 04:18 AM
Thank you for your support Jan
I am attaching the last two logs
The istance that has problem is called "ADR"
03-29-2018 01:04 AM
The log says
2018-03-26 12:57:33,866  ERROR ErrorHandler [(null)] - The service encountered an unhandled exception System.ServiceModel.Security.MessageSecurityException: The HTTP request is unauthorized with client
authentication scheme 'Anonymous'. The authentication header received from the server
was 'Basic realm="gemini"'.
---> System.Net.WebException: The remote server returned an error: (401) Unauthorized.
It looks like you have adjusted the authentication settings on the ADR Portal and AdminConsole can no longer instantiate its configuration. One of the solutions could be to temporarily enable Anonymous authentication and then try to configure the ADR application again.
03-30-2018 06:47 AM
I modified the setting in IIS, now for the instance we have Anonymous authentication Enabled (only). Then I restarted the server. I cannot yet access to that specific istance. This is the error:
2018-03-30 15:20:20,002  ERROR ErrorHandler [(null)] - The service encountered an unhandled exception
System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Exception of type 'System.Web.HttpUnhandledException' was thrown. (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.Web.HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown. ----> System.UnauthorizedAccessException: Access to the path 'C:\Program Files\Common Files\Hexagon\Services\Instances\ADR\App_Data\Cache\ADR\Map.css' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.InternalDelete(String path, Boolean checkHost)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
--- End of inner ExceptionDetail stack trace ---
at System.Web.UI.Page.HandleError(Exception e)
04-03-2018 02:18 AM - edited 04-03-2018 02:18 AM
Does the Application Pool have a Full Control on the App_Data folder? Similar to this (ADRAppPool likely in your case):
04-03-2018 02:59 AM - edited 04-03-2018 02:59 AM
Thank you very much for your support Jan, it seems to me that the Application Pool have a Full Control on the App_Data folder:
04-03-2018 03:08 AM
To me it seems like this instance had been manually tampered with, somehow. It could be easier to:
These steps should reveal what's breaking the things.
04-03-2018 03:41 AM
Thank you very much Jan!
Just to be sure If I have understood, I have to:
Is it right?
Thank you very much