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New Contributor
Posts: 3
Registered: ‎06-12-2016
Accepted Solution

GeoMedia WebMap Publisher Portal data not visible externally

Hello,

 

I have created a WebMap Publisher Portal with some feature datasets. However, when I view the data on my internal network, I can see the feature datasets. However, when I try to view the data on an external network or on a mobile device, the feature datasets are not visible. The legend item just has a spinning icon as if it is thinking about displaying the features.

 

What can be the issue and how can it be resolved?

 

Thanks.

Moderator
Posts: 230
Registered: ‎02-08-2016

Re: GeoMedia WebMap Publisher Portal data not visible externally

Hello Renee.

 

The 1st test I would do is copy a .png into the GWMCache on the WebMap server.

Are you able to access and the display the .png in your browser?

If no then Portal cannot reach the maps to display them.

You will need to determine the reason as to why and start looking at it from a network perspective.

Can you browser reach the WebMap server? That is can it resolve the host name of the server?

If yes, then what account is be used to connect to IIS on your WebMap server and does it have permissions to access the GWMCache directory.

 

Hope that provides a start to your trouble shooting.

 

Thank You,

Marc

New Contributor
Posts: 3
Registered: ‎06-12-2016

Re: GeoMedia WebMap Publisher Portal data not visible externally

Hi Marc,

 

Thanks for your feedback. Below are my results of your suggested tests:

 

  1. The GWMCache folder has the .pngs of the GeoMedia WebMap Publisher Portal data.
  2. When viewing in the browser via the VM, I can access and display the .pngs. Outside of the VM, I am unable to access and display the .png.
  3. The browsers (outside of VM) can reach the WebMap server and the WMS image data (served via APOLLO) is displayed. The WebMap Publisher Portal data is not displayed.
  4. The account used to connect to IIS on WebMap server is the Administrator and this account has full access permissions to the GWMCache directory.

 

 

hbm
Staff
Posts: 292
Registered: ‎11-05-2015

Re: GeoMedia WebMap Publisher Portal data not visible externally

Check your Root URL setting in the Administration Console, rbabb:

 

2017-03-28 11_06_30-Clipboard.png

 

The hostname in this URL should be reflecting your externally visible hostname.

Highlighted
New Contributor
Posts: 3
Registered: ‎06-12-2016

Re: GeoMedia WebMap Publisher Portal data not visible externally

Many thanks hbm. This worked externally.

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