04-05-2017 05:15 AM
This issue has occurred on a customer upgrade. The steps from Jan seem to have resolved the issue, my only note is to not remove the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intergraph\GeoMedia WebMap Publisher\Services
04-05-2017 05:17 AM
Yes, of course, I forgot on this one - required for the service sources. Thanks for pointing this out, I will modify my previous post accordingly.
04-05-2017 02:30 PM
My workflow has most of your steps but the Admin Portal is still not created. I believe cleaning up the file: C:\Windows\System32\inetsrv\config\administration.config is the one that could solve my case, could you mind giving more details on that?
04-06-2017 01:28 AM
Stop IIS. Then look into that file for all entries related to the Hexagon Geospatial applications (except service instances), and delete those records. Open IIS Management, start IIS and remove application pools (if any).
More info on this process: http://serverfault.com/questions/283467/removing-phantom-applications-from-application-pools-in-iis7
04-10-2017 09:27 PM
In IIS, I did remove all entries related to Hexagon Geospatial applications and their applicaition pools, but it still didn't work. When you mention about the file administration.config, could it be the file applicationHost.config? Because our administration.config does not have any entries about AdminPortal (after uninstalling and cleaning WebMap), but the file applicationHost.config still has information about AdminPortal
I include two files administration.config and applicationHost.config in case they help.
Appreciate all the helps
04-10-2017 11:33 PM
Sure, another mistake in my list. I meant the applicationHost.config file. I will fix it in my post.
04-12-2017 03:06 PM
We finally succeed installing webmap (the AdminPortal finally appears). In our case, the cleaning up the file applicationHost.config does resolve the AdminPortal confusion.
This has been haunting me for a while now, so glad we can get the bottom of this. Thank you everybody, especially Jan for this.
04-12-2017 01:12 AM
Hi Bob, glad that it's resolved. I will tidy up my post with instructions and create a related KB article here on Community. I see it can be a common issue.
04-12-2017 03:18 AM
07-10-2018 02:11 PM
I did this step after previously removing zombies etc via powershell.
However mistake I made was to directly edit C:\Windows\System32\inetsrv\config\applicationHost.config using notepad++.
It looked like it had saved changes, but it hadn't.
Bit I missed is copy C:\Windows\System32\inetsrv\config\applicationHost.config to another folder (e.g. c:\temp), edit it there using notepad++ or similar, then copy it back to C:\Windows\System32\inetsrv\config.
After cleaning out the entries pointed out by Bob the config wizard then worked.